CDS − Industry-specific competence.
✓ With us, your company always answers the phone.
✓ Your support team can concentrate solely on their core tasks.
✓ With us, you fulfill your service promises.
✓ With us, your company always answers the phone.
✓ Your support team can concentrate solely on their core tasks.
✓ With us, you fulfill your service promises.
Each customer receives a service individually tailored to their needs at CDS. Therefore, you will never find that we resort to ready-made routines. You will benefit from our many years of experience in customer service. In the following sectors, we have gained extensive practical knowledge over many years and built up special know-how.
Customer service for engineering companies
Guarantee and service agreements with short reaction times are part of every contract, especially in the area of high-quality capital goods. Non-compliance can lead to high penalties. In the worst case the loss of the customer. We coordinate the use of the technicians within the agreed time frame, arrange for the ordering of spare parts or the provision of a backup – for example for companies in the packaging or construction machinery industry.
Customer Support for Facility Management companies
The tenants of residential and commercial properties rely on the fast and smooth elimination of disruptions in heating, plumbing and electrical systems. On behalf of the owners or the respective facility management, we coordinate the operations of your own or authorized external qualified trade persons. This helps you to avoid costs and rent reductions, increase the average rental period with loyal tenants and minimize times for premises being vacant.
Customer care in the IT service Industy
The IT service Industry often includes quick reaction times. Already at the time of reporting a fault, a description of the problem which is as exact as possible is required in order to provide the dispatched technician with comprehensive information. Our specially trained agents communicate with customers and technicians on an equal footing, arrange the service appointments and coordinate the deployment, so that technicians and spare parts are on site at the promised time. In case of imminent violation of the service level agreement, we will initiate de-escalation measures in good time. If you wish, we can also determine whether the customer has a valid maintenance contract. If this is not the case, we can start processes to ensure the reimbursement of costs by your customer. A corresponding message will be sent to your organization, so that you can use the resulting sales opportunity for a maintenance contract.
Customer Support for Retail Services
Our customers in the field of retail services guarantee their customers fast and reliable service support, especially in high-revenue seasonal business. We are the first point of contact for service cases and coordinate internal and external resources for technician and spare parts logistics. The planning and coordination of equipment tests (BGV A3) or the rollouts of new POS systems also fall into this area.
Customer service for medical technology firms
Cost and profitability pressure in the health care industry ensure that medical devices are kept less and less redundant. In order to ensure trouble-free operation even in cases of malfunction, more and more customers in the field of medical technology are relying on our services. We handle disruptions, coordinate the use of technical personnel and ensure that spare parts and technicians are on site at the agreed time. Hospitals, medical practices and laboratories profit from a trouble-free process and reliable sales and our clients from increasing customer satisfaction and loyalty.
Customer Service for insurance companies
Whether an insurance customer remains loyal or not, is often due to a timely decision in the event of damage and settlement. Our clients from the insurance industry rely on the professionalism and experience in complication-free processing. For example, in providing competent customer service in the scope of their policies. We check their validity, coordinate the use of internal and external resources for claims settlement, and create sales opportunities by informing the insurance company about expiring contracts and customers at the critical moment about uncovered risks.
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Then let us discuss them. Please contact us. Call us: +49 6131 32410
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