CDS – it's like a call centre with independent thinking.
Welcome to CDS, your expert for high-quality customer care on the phone. You don't see us, you don't notice us, and we don't help ourselves to the treats box in your kitchen. But we continuously ensure that your customers feel that they are in good hands. Without queues. Without false promises. And on request, 7 days a week. Without sleeping, so to speak.
As an experienced service provider for customer care services and inbound telephony, we are familiar with day-to-day business in medium-sized companies. Whether sturdy mechanical engineering, sensitive medical technology or complex industry – it's no longer just about a good product. Technology is becoming more and more interchangeable. More than ever, it's outstanding customer service that determines the market value of a company. Especially on the phone. An that's where we come in.
What you can rely on
We know that you would rather not have to worry about anything. This is exactly our bread and butter. Based on our many years of experience, we will get started with you independently after a briefing and keep your own process costs and efforts as low as possible.
Openness and traceability at every step – that goes without saying for us. Even if we are not on site, you will always be informed about all processes. After all, you are the customer. And we are people who want to convince with outstanding service. See above.
Rely on a service provider who delivers what it promises. We get them all: all customer calls addressed at your company with a concern. We always act with the greatest of care and in compliance with all codes, company standards and legal requirements.
Fast, highly motivated and qualified – our trained specialist staff does not leave anyone on hold and can do more than just "One moment, I'll connect you". Our teams stand out for short response times and, above all, independent thinking in the interests of the client.
We are very open to hearing your special requests. We will tackle individual requirements and short-term process changes to your complete satisfaction. If you wish, we can dock onto your existing IT landscape via interfaces and be even closer to you.
What our customers say
Our customers expect first-class support from us. With CDS GmbH ,we have a flexible, innovative and reliable partner who more than meets our requirements in all respects.Michael SpötterVice President EMC Global Services – EMC Computer Systems
By working with CDS GmbH, we regularly achieve first-class values in our customer surveys. We can always rely on their high quality and know that our customers are in good hands.Karl-Peter MünkelSEO K&P Computer Service- und Vertriebs-GmbH
With CDS GmbH, we have a partner who supports us in offering tailor-made solutions for our customers. We particularly appreciate the flexibility and quality of the service in a complex environment. Because both companies work together in Mainz, ad hoc campaigns are also possible.Wilfried RöttgersCEO mitcaps GmbH