If something says "service", then it's a service. But do you actually have the capacity for it? Or are your phone response, order service and help desk operations somehow run alongside things – while your customers perhaps run away because they are waiting in long queues? The customer wants a personal contact person, as quickly as possible, and at any time of the day or night. In the field of IT, in particular, failures can stop entire departments from being able to work, and can have far-reaching and costly consequences. Be there for your customers. Without restriction, in a personal manner, and with quick ideas for solutions.
24/7 solution finder in action
From advisory service to complaint management to fault reporting – our technically qualified agents with extensive IT knowledge are able to provide competent support during the initial contact.
Here's what you gain!
Relief for your own staff
Our IT agents are familiar with first-level support: on the basis of well-founded project and product training, we relieve your team of the tasks of fault acceptance, telephone user support, troubleshooting, and ticket documentation.
Would you like a little less to deal with? With our switchboard service, you can also be reached outside of your business hours. Smaller concerns are dealt with directly, and appointments are coordinated for technicians. In any case, you can be reached around the clock.