100% availability – that's what your customers want
Nobody needs telephone queues. Nor voice control or answering machines. And certainly not: "Sorry, I'm afraid I couldn't understand that – please try again later". There are no-gos in customer service that you should avoid at all costs, or leave to the competition. Your customers deserve better. It goes without saying: a personal "Hello, what can I do for you?" And then a subsequent proposal for a solution that meets the caller's satisfaction. And to provide this 24 hours a day. This is what we understand as customer retention in medium-sized companies. So, let's do it.
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Technical fault acceptance
moreOne of the most important points of contact for long-term customer satisfaction. Do not miss this chance. Our trained employees have a sympathetic ear for your customers' concerns around the clock – and also for what it takes to find a solution quickly. No caller has to wait with their technical problem until the next morning, when they're, in any case, back in the thick of their business.
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Switchboard
moreThe telephone switchboard is the most important hub for your customers and those who want to become one. You should operate it professionally: with trained customer care providers who know your company inside out, who have a grasp on annual leave schedules and who do not lose their heads, even when dealing with technically demanding questions. Yes, it's possible to learn how to conduct telephone calls. You'll be getting the pros.
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Outsourcing
moreYou don't get a second chance to make a first impression. That's why you're best off leaving customer service to us. We bring the specialist expertise, the technical capacities and human resources with us. In addition to cost savings, the outsourcing brings you the benefit of more freedom for your core business as well as greater professionalism and higher quality in customer service. Come on over to CDS.
Fancy this?
- Constant availability, even 24/7
- Customer retention thanks to optimised customer service
- Greater productivity due to relieving the load on staff
And also this?
- Fewer costs
- Higher flexibility
- Measurable key figures
Then choose CDS because...
- We are always available for your customers
- We ask the right questions on the phone
- We organise complex processes ourselves
GDPR
CDS takes the protection of both your own data and that of your customers very seriously. We always treat personal data confidentially and in accordance with the statutory data protection regulations. Insofar as we collect personal data, this is always done on a voluntary basis, as far as possible. We will not pass your data or your customers's data on to third parties without your express consent.