In the medical sector, in particular, it is important to eliminate technical faults as quickly as possible. It often comes down to hours here. Call acceptance and technician coordination – we take care of it.
Failure, malfunction, spare part? In the field of IT, finding an exact definition of the problem is half the solution. Our specially trained IT agents communicate with your technicians and with you, as the client, on an equal footing.
Spare parts delivery, deployment of technicians or fault reports – short response times and quick solutions are key for ensuring follow-up orders. We keep to deadlines for you and kick-start things where necessary.
The exchange with specialist dealers and sales partners is the be-all and end-all when it comes to making a successful deal. Let your qualified sales team rather attend to the design of this, and let us deal with the telephonic services for your partners.
Industry knowledge – the crucial difference
It's about your business and your valuable time. As a medium-sized company, you decide every day how to deploy your employees efficiently. How much space is left for really good customer service – with high availability and competent contact persons on the phone? Too little? That's not good. Your customers expect constant availability and at least basic knowledge of your products and services. A simple telephone service often cannot provide that. Whether first-level support, after-sales service or complaint management – with CDS, you get multilingual customer service with industry knowledge. In your name, we keep the service level by telephone as high as possible. Good for your sales. Your customer retention. And your image.
Our services at a glance
- Technical fault acceptance: only keeps your sales people from their work. We'll deal with it.
- Switchboard: someone always has to get involved somehow. It's best if it's us.
- Outsourcing: your customers deserve full attention. We give it.