Mechanical engineering – everything has to run smoothly here
Keeping to what was promised – that goes without saying, and at the same time puts you under immense pressure in your day-to-day production and service processes. Contractually agreed guarantee and service agreements require short response times. Nobody needs recourse claims, and certainly not the loss of the customer. Put your customer service in the hands of our professional teams. In the event of a fault or complaint, we will ensure that a solution is found quickly and that customers are satisfied. By means of targeted and trained questions, we keep the conversation respectful – and leave you free to focus on your core business.
Talking is one thing.
Acting quickly and in a coordinated manner is another. We can do both: in addition to professional service calls, we arrange all technician appointments in the contractually agreed time frame, and see to all spare parts orders and backups.
Here's what you gain!
Higher capacity
This doesn't just apply to the processing of your customer's concerns, but, in general, to the entire company: by outsourcing individual or complete inbound services, you gain time and manpower for your core business – and thus accelerate the growth of your company.
International customer retention
If your customers from all over the world feel that their concern is the most important thing in that moment, then you have achieved your goal. A competent, personal approach without waiting times or voice control, but instead with a solution that is found in a lean way is what retains customers.
