With outsourcing, you book the utterly convenient solution: you bundle various telephone services and outsource them completely. And here we are, back on the topic of independent thinking again. Due to qualified training and an intensive briefing on your company at the beginning of every business relationship, our employees are able to process your customer contacts independently and using appropriate proposed solutions. We bring the specialist expertise, the human resources, and the technical capacities with us.
Saved costs, improved service
Customer service from among your own ranks costs you a lot of money and energy. Personnel recruitment and training is one thing, and the high planning outlay is another. Absences due to sickness, on-call plans, public holiday premiums and annual leave and maternity cover replacements – all of this needs to be taken into account. Save yourself the hassle and expense of doing this and opt for our turnkey outsourcing solution. We take care of the implementation and IT infrastructure, including within the framework of existing IT systems, if you like. You will see that the costs for outsourcing quickly pay off.
What can you use outsourcing for?
A lot! Entire divisions can be outsourced. We implement a suitable IT infrastructure or dock to your existing IT landscape via interfaces, if you prefer. Here are some examples of what is possible in the area of inbound telephony:
- Sales hotline: Product advice and handling of complaints relating to warranty claims
- Appointments: Coordination and entry of appointments in your online calendar
- Contract and order acceptance: Order processing is directly triggered, with the aim of reducing the bounce rate
- Virtual administrative office: Set up a central phone number – ideal for companies with several locations nationwide
What our customers say
With CDS GmbH, we have a partner who supports us in offering tailor-made solutions for our customers. We particularly appreciate the flexibility and quality of the service in a complex environment. Because both companies work together in Mainz, ad hoc campaigns are also possible.
CEO mitcaps GmbH
By working with CDS GmbH, we regularly achieve first-class values in our customer surveys. We can always rely on their high quality and know that our customers are in good hands.
SEO K&P Computer Service- und Vertriebs-GmbH
Our customers expect first-class support from us. With CDS GmbH ,we have a flexible, innovative and reliable partner who more than meets our requirements in all respects.
Vice President EMC Global Services – EMC Computer Systems
Outsourcing your telephone service is particularly advisable if your medium-sized company has already reached a certain size, but you want to continue to grow. Ideally, you employ more than 100 people and operate across Europe. You don't want to waste the productivity of your employees on the telephone service. You want to improve your telephone services in order to achieve greater customer satisfaction. However, you do not yet have standardised processes for pre-qualifying technical faults on the phone, or these do already exist in your company, but there is still room for improvement. You are looking for a partner who will independently collect information for implementing the service and who has a wealth of experience in the industry.
If you already have your own systems for handling your processes and would like to keep these, we can simply dock on thanks to advanced interface technologies. If you would like to switch these over to a new system at a later date, we will take care of this using our own staff. On request, we can handle the entire implementation process and use our own high-performance IT infrastructure.
CDS employees place high demands on their own performance and are excellently trained. They receive intensive training before they are deployed in a project. We have the ability to react very quickly to customer enquiries and, thanks to an evolved error culture, we only have a low error rate. By using detailed documentation, we develop measurable key figures that serve to continuously optimise our services.
We do not provide pre-fabricated packages. We give you individual advice on developing and optimising the processes in your company. Together, we will determine exactly which areas you will outsource to us. When it comes to costs, you can expect absolute transparency and fair prices from us. There are no unpleasant surprises due to unexpected items when we issue our invoices. Together, we will find a solution with which you feel comfortable. Experience has shown that call centre costs pay off quickly, and you will soon notice that our service saves you significant costs.