Inbound – what and how important is it?
Please do us a favour and don't lump all telephone service providers, call centres and call dispatchers together. As an inbound-specialised call dispatcher, we familiarise ourselves with your industry and your business. In other words: we represent your company externally, take care of all incoming calls, and independently initiate the related request. Whether its taking orders, first-level support, complaint management or the switchboard – we'll do it for you. At the highest level of quality. In several languages. For as long and as often as you want.
Professional inbound telephony
Why are inbound calls so important for a company? Because the customer is coming to you with a very specific request! You don't get more of a silver platter than this. This is why you should offer only the best on the phone, so that the customer stays, comes back, and ideally brings new customers with them. Do not gamble away this unique opportunity to make prospects and customers loyal to your brand!
Here's what you get for your money
Trained customer care providers
We only allow trained and experienced agents to answer the phone in your name. Independent thinking and commitment are a matter of course – the "compulsory subjects", so to speak, in our very own CDS training centre.
Grateful customers
We do the work for you and say thank you for this decision. For you and your employees, this means finally being able to take a deep breath and do the things that haven't been done.
Professional image improvers
"Where can I find such a thing? A hotline without queues?!" The word of a good service gets around quickly. Satisfied customers are the best asset. Good for your image. And for your sales.
Developed, down to earth, real
Look forward to an authentic service provider with a passion: as an owner-managed family company, we maintain long-term relationships with our customers – and competent telephone conversations with their customers. Process consulting rounds off our offering. 30 years of experience and enjoyment of our work make us the go-to professional partner for medium-sized companies in inbound telephony. We're up to the task. Now it is your turn.
30 years of CDS – thank you for your loyalty
It wasn't a garage, but a living room: in 1991, CDS was founded in Mainz in the private premises of our family – fully in line with whiteboards, pin boards and lots of sticky notes.
Initially focused on the IT sector, CDS expanded its portfolio as technology developed and demand increased. The concept of the switchboard as the most important customer service touchpoint was born.
2021: 30 years of CDS. As an established company with 35 employees from 10 countries, we lend our voice to numerous companies. Our focus remains unchanged: the uncompromising satisfaction of our customers.