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24/7 emergency hotline for medical technology

Clinics, practices, laboratories – your customers are under two-fold pressure every day: work overload and economic efficiency. The clinic manager, the practice doctor and laboratory operator are all entrepreneurs at the same time. Just like you.

If a medical device fails, your customer needs to keep a cool head while also receiving reliable customer service from the manufacturer. It's important now to minimise the downtime as quickly as possible.

With on-call service, ideally around the clock.

Diagnosis: fault

Therapy recommendation: 24/7 inbound professionals on your service hotline. In order to guarantee smooth operations for your customers, it's important for you to offer constant, immediate availability. With a contact person who listens in a personal way and initiates the most important steps immediately.

Doctor in work attire sitting in a modern lab or office, working on a computer, surrounded by red light beams symbolizing connectivity and digital communication.

Here's what you gain!

Overview

If you decide to opt for technical fault acceptance from us, your new customer service team will have an overview of all incoming fault reports and service requests – whether by phone, by email or  through automated error messages. Each case is carefully documented.

Cost savings

There is no longer any need for you to recruit and train your own employees for the purposes of professional technical fault acceptance Our teams are able to fix common problems themselves, order spare parts, and coordinate the appointments with the technicians.

Why choose CDS

Multiple languages

Multiple languages

Whether the switchboard, the administrative office or taking orders – we also offer all of our services in English, French and other languages.

Professionalism

Professionalism

Many years of experience combined with a passion for our work guarantee you customer service that your callers will remember with fondness for a long time.

Reliability

Reliability

If we say we'll do something, we do it. And we do so with the greatest of care and in compliance with all codes, company standards and legal requirements.

Transparency

Transparency

Even though we work through things independently and competently so that nothing burdens you: you keep a real-time overview through statistics and reports.

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